Webgility
Senior Product Manager
January 2019 – May 2020
Webgility develops ecommerce automation software solutions. Its software connects sales, accounting, inventory, and shipping to eliminate manual data entry reducing errors and centralizing financial data. It serves ecommerce, technology, accounting, marketing, startups, and Fortune 100 corporations globally. The company was founded in 2007 and is headquartered in Scottsdale, Arizona with an additional office in Indore, India.
Tasked to lead 30 person product development team for a cloud-based platform that would become the central point of ten primary integrations across the entire base of 6,000 SMB customers paving the way for cross-customer analytics.
Major Products Launched
In-Product Surveys
Ask questions where your users are. In-product surveys are quick requests as users login to the main product. Setup allows customer segmentation for targeted profiles.
Mobile Analytics
Mobile accounting and trend analysis software enables informed decisions to optimize your business with accurate reporting, all while on the go!
Inventory Forecasting
Calculate the inventory needed to fulfill future customer orders based on how much product predicted to be sold over a specific period of time based on historic sales data.
Configurable Alerts
Customize-able alert system built into the core application that allows users to set up notifications based on both preset system alerts and custom, user-built alerts.
Key Achievements
- Developed 12 new or existing strategic partnerships with leading companies like Amazon, eBay, Avalara and Intuit
- Reengineered development and support processes to reduce defects 60% and improved first call resolution by 25%
- Designed and implemented cross-department product release process noticeably cultivating global operational readiness
- Collaborated with marketing to create various campaigns, blogs and micro-videos that furthered product adoption by 8x
- Trained 5-person PM team of best practices including personas, user stories, acceptance criteria and definition of done
