Infor
Product Manager
March 2014 – November 2018
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Company Stats
CRM Organization
Solely directed and executed long-term vision and roadmap of Infor’s CRM portfolio making it a pillar of Infor’s CX strategy and core to their 30 industry-specific CloudSuites.
Major Products Launched
Marketo
The Marketo partnership and integration completes Infor’s holistic approach across all customer-facing departments and systems such as marketing, e-commerce, sales, finance, and service and support.
Mobile Offline
Infor CRM’s mobile web app includes industry-leading offline access offered with features like Prep for My Day, on-demand Briefcase model, and recently accessed records.
Contour
Contour is a proximity search and mapping tool. This tool allows sales and service users to maximize their time on the road. They can search an area for surrounding prospects and customers then map the most efficient travel routes.
Integrated CPQ
Infor CPQ gives the ability to configure a custom product, produce dynamic pricing, and automatically generate a quote to send without leaving Infor CRM. It can also send orders directly to the plant to be manufactured.
Key Achievements
- Established and negotiated industry-headlining partnership with Marketo to complete Infor’s 6-product CX portfolio
- Integrated Infor CRM with 15 Infor ERPS using OAGIS standards and Infor’s tech stack, including Birst and Coleman
- Managed products used by Fortune 100 companies including Lockheed Martin and Thermo-Fisher
- Presented roadmaps and facilitated feedback with global companies including Snap-On and Dunlop Aircraft Tyres
- Led agile teams of engineers, QA, BA, and documentation specialists, all consisting of 150 people across 5 countries
- Directed a team of 30 cross-department personnel for product release and go-to-market deliverables
- Progressed outcomes in analyst reviews, including Gartner and Forrester, to the leader sector consistently landing top 20
- Evangelized product and industry as speaker and expert in over 100 conference sessions, webinars, and trade articles
